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Refund, Returns & Warranty Policy

Overview

At Flintopia, we are committed to providing our customers with high-quality products and a fair, transparent return policy. Every item purchased through our Pre-Order Service comes with a 30-day warranty that begins after your inspection period.

Our policy is designed to protect both our customers and our business, ensuring accountability on both sides.

30-Day Warranty Coverage

The 30-day warranty covers defects or faults that occur naturally within the warranty period and are not caused by user damage or negligence.

✅ Warranty covers:

    • Devices that fail to power on or function properly under normal usage.

    • Software or system-related faults that occur without external interference.

    • Internal hardware malfunctions not caused by physical or liquid damage.

❌ Warranty does not cover:

    • Physical damage caused by drops, impact, or mishandling.

    • Water, liquid, or moisture damage.

    • Overheating or overcharging caused by the use of incompatible accessories.

    • Cosmetic damage such as cracks, dents, or scratches after purchase.

    • Unauthorized repairs or modifications.

If the issue is found to be a manufacturer’s or internal defect, Flintopia will:

    • Repair or replace the item at no additional cost, or

    • Offer a refund if a replacement is not available.

Return & Refund Process

  1. Report the issue – Notify us via email or WhatsApp within the 30-day warranty period. Include your reference number, proof of purchase, and a short description or photo/video of the issue.

  2. Inspection & Evaluation – Once the item is brought to our Accra office, our technicians will inspect and test the device to determine the cause of the problem.

  3. Decision & Resolution –

    • If the fault is confirmed to be internal or manufacturer-related, we will process a repair, replacement, or refund.
    • If the issue is due to customer negligence or accidental damage, the item will not qualify for a free repair or refund. The customer may, however, request a paid repair service.
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  2. Refund Method – If approved, refunds will be processed via bank transfer or mobile money within 7–10 business days after inspection.

Non-Returnable Items

Certain products cannot be returned or refunded unless defective at the time of inspection:

    • Accessories, chargers, and cables.

    • Software, digital products, or licenses.

    • Items damaged by customer misuse or accidents.

Shipping & Return Costs

All items must be returned to our Accra office for inspection.

    • Customers are responsible for the cost of delivering the item for inspection or repair.

    • If the product is found to be defective due to a manufacturer or internal issue, we will cover the cost of return shipping and replacement.

Customer Responsibility

We operates under a risk-free pre-order model, meaning you inspect and approve your item before payment. After this approval, the 30-day warranty applies only to natural faults, not user-caused damage.
Customers are expected to handle all purchased items responsibly and use them according to the manufacturer’s guidelines.

Need Help?

For questions or to report a fault, contact us:
📧 support@flintopia.net
📞 +233557714220
📍 Weija, Accra – Ghana