By submitting a pre-order request or purchasing any product from us, you agree to the following Terms & Conditions.
These terms are designed to ensure a transparent, fair, and secure transaction for both Flintopia and the customer.
The Pre-Order Service is the only service that does not require upfront payment.
Once a pre-order request is submitted, we will source, purchase, and ship the requested product from Dubai to Ghana.
Customers will be notified when their order arrives at our Accra office for inspection and collection.
Customers are given up to three (3) days from the date of notification to visit our office, inspect the product, and confirm their satisfaction before making payment.
If the customer fails to inspect or respond within the inspection period, we reserves the right to cancel or resell the product.
Customers are encouraged to inspect the product carefully before payment to ensure it meets their expectations (appearance, functionality, and specifications).
Once the customer confirms satisfaction and makes payment, the product is considered accepted and sold.
After acceptance, any claims for damages must fall under the 30-Day Warranty Policy (for manufacturer or internal faults only).
All pre-ordered products come with a 30-day warranty starting after the inspection period.
The warranty covers manufacturer defects, internal malfunctions, or software issues not caused by customer mishandling.
Warranty does not cover damages caused by:
We will not be responsible for any damage caused by customer negligence.
For full details, customers should review our Refund and Warranty Policy page.
Customers must provide accurate and up-to-date contact information when submitting a pre-order form.
Customers are required to inspect the item within the 3-day window after notification of arrival.
Customers are responsible for handling their devices with care after purchase and using them according to manufacturer guidelines.
Any misuse, neglect, or external damage to the product voids the warranty immediately.
Customers may cancel their pre-order only before we processes the purchase in Dubai (typically within 48 hours after signing the agreement).
Once the product has been purchased or shipped, the order cannot be canceled.
We are liable for indirect damages, loss of data, or profit losses resulting from product malfunction.
Our responsibility is limited to repair, replacement, or refund as defined under the warranty policy.
We are not responsible for delays caused by shipping carriers, customs, or unforeseen logistics issues beyond our control.
All customer information collected through our website or pre-order forms is used solely for order processing, delivery updates, and communication purposes.
We does not sell, trade, or share personal data with third parties without consent.
These Terms & Conditions are governed by the laws of Ghana. Any disputes arising will be resolved in accordance with the laws of the land.
By checking the box and submitting your pre-order form, you confirm that you:
Have read, understood, and agree to our Terms & Conditions and Refund & Warranty Policy.
Understand that failure to comply with these terms may affect your eligibility for refunds or warranty claims.