Explore answers to frequently asked questions about our Services.
Our pre-order service lets customers request electronics sourced from Dubai at a below-market-price through a structured payment and inspection process.
Orders are confirmed with an upfront commitment payment, after which the item is shipped to our Accra office for inspection before final payment and collection.
Structured upfront commitment payment
An upfront payment confirms serious orders and allows us to source products responsibly.
Clear terms and agreements
Our pre-order process is governed by clearly defined terms that protect both parties.
In-person inspection before final payment
Customers are given time to inspect their product at our office before completing the remaining balance.
Transparent sourcing and shipping
Products are sourced from trusted suppliers in Dubai and shipped through reliable channels.
Quality assurance and warranty
All products are verified and come with a 30-day warranty covering manufacturer or internal faults.
This approach ensures accountability, reduces uncertainty, and creates a dependable buying experience.
Placing a pre-order is easy. Simply fill out the pre-order form on our website with your product details and preferred contact method. Once submitted, we will review your request, confirm the product availability, and provide the total cost. After you approve the price, you’ll be required to pay the upfront amount (50% for orders under GHS 10,000 or 70% for orders above GHS 10,000). Once payment is received, we will source and ship the item to our office, where you’ll pay the remaining balance upon collection.
Upfront payment ensures that only serious and committed customers place orders. This prevents situations where products are sourced and shipped to Ghana but not collected, saving time, cost, and effort for both you and Flintopia. It also allows us to prioritize and efficiently fulfill orders with confidence.
For orders under GHS 10,000, you pay 50% of the total cost upfront.
For orders above GHS 10,000, you pay 70% of the total cost upfront.
The remaining balance is paid when your product arrives and you are ready to collect it.
If an order is not collected within the agreed inspection period after arrival at our Accra office, Flintopia reserves the right to cancel the order or resell the product. Upfront payments are non-refundable if the order is intentionally uncollected. This policy ensures fairness and allows us to continue serving committed customers efficiently.
Yes, we do. we offers wholesale and corporate deals for large orders. Terms and conditions apply. Please contact our team to discuss your requirements and get a custom quote.
Yes. All pre-ordered products come with a 30-day warranty starting after your inspection period. This covers minor defects and ensures you have peace of mind when purchasing through Flintopia. For more information, read more about our refund and warranty here.
We offer two types of shipment: Air Shipment, which takes 10–15 business days, and Sea Shipment (Cargo), which takes 30–45 days to arrive. Delivery time may vary based on product availability and logistics. You’ll receive tracking updates once your item ships from Dubai.
You’ll be notified through your preferred method of communication, whether that’s WhatsApp, email, or phone call.
Yes. You’ll receive regular updates via your preferred communication method—either WhatsApp or email. You can also track your order through our dedicated WhatsApp channel for real-time updates.
If your inspection reveals a valid issue—such as minor defects, scratches, cracks, or an incorrect color—you are under no obligation to pay. You can request a replacement, partial refund, or cancel the order entirely which will require us to refund your initial payment.
Yes, you can cancel your order any time before we process the purchase in Dubai—usually within 48 hours of confirming your order and upfront payment. Once the purchase has been processed and payment has been made, cancellation is no longer possible.
If you’d like to change your order (such as selecting a different product, model, or color), please contact us immediately. We can make adjustments only if the purchase has not yet been processed. Upfront payments for canceled orders may be subject to the terms outlined in our payment policy.
You can pay via:
No. We maintains complete transparency. All prices and fees are clearly stated upfront, so you’ll never encounter unexpected charges.
We deliver all pre-ordered items through our logistics partners to our Accra office. For other locations, including Kumasi, Takoradi, Tamale, and beyond, an additional delivery fee may apply depending on the destination.
International Product Sourcing
Product Inspection & Quality Verification
Secure Procurement Services
Bulk & Corporate Supply